As we gathered data, surveyed people and set up experiments, it became clear that those tiny shortcuts -- sometimes hailed as ...

The data showed that messages stuffed with abbreviations such as "u" and ... Instead, it's the overall reliance on condensed phrases that consistently lowers our impression of the sender's ...

The data showed that messages stuffed with abbreviations such as “u” and ... Instead, it’s the overall reliance on condensed phrases that consistently lowers our impression of the sender ...