Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

By downloading what they believe is an AI-generated video, victims have installed malware that can steal their data or offer ...

Each time you talk with a customer, a different aspect of their project comes to light. Through the course of a user event ...

VitalPBX, a pioneer in open-source unified communications, has released an insightful new blog post titled "Is Your PBX Limiting Growth? Future-Proof Your Business in 2025." The publication is a ...

Applications are becoming more integral to business operations. Microservices, containerized apps, and serverless architectures allow greater agility.

Companies are adopting AI to optimize field service management and improve CX, ISG finds. Plus, Gartner names five technologies expected to see high levels of investment in the finance function.

In an industry where trust is everything, communication matters. Banks that integrate messaging thoughtfully and securely can ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...