The central thesis of the book challenges conventional wisdom. Instead of merely improving complaint resolution, the authors ...

Amazon's Book Sale is in full swing. Save big on titles from Kristin Hannah, Colleen Hoover, Freida McFadden and more.

Albert C. Barnes was born into poverty in 1872, in Philadelphia, and went on to make a fortune as the inventor of a topical antiseptic and to amass a staggering collection of modern art.