Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

The Drum catches up with Digitas’s Amy Lanzi at Possible in Miami to hear how the merging of data, AI and storytelling will ...

The path to growing a successful small business is filled with countless interactions — prospects to follow up with, deals to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Traditional CRM serves as a system of record ending at the front office, putting customer acquisition and retention at risk. ServiceNow CRM is built for an AI-first world, providing personalized and ...

Of the 22 guru strategies we follow, CRM rates highest using our P/B Growth Investor model based on the published strategy of Partha Mohanram. This growth model looks for low book-to-market stocks ...

We recently published a list of Top 10 AI Stocks Making Headlines Today In this article, we are going to take a look at where Salesforce Inc (NYSE:CRM ... to a ChatGPT model, such as saying ...

Salesforce (CRM), the titan of cloud-based customer relationship management (CRM) systems, has long been a darling of growth ...

We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard ...

Customer Relationship Management (CRM) is about building customer loyalty, providing one-stop shop products/services and capturing more wallet share from the existing customers by regular cross ...