Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

“Great customer experiences happen when entire organizations agree on what excellence looks like and align their choices to deliver it,” Smith says. “That shared vision, reinforced through every ...

A Cleburne resident is one of just 10 finalists from around the world competing in the inaugural Caterpillar Inc. Global ...

Xcel Energy announced today that Rob Cain has been named its senior vice president, chief technology officer, effective immediately. Cain will lead the company’s Technology and Security Services ...

NextTechJobs has launched an AI-driven job search platform for IT professionals in the USA, UK, and Canada. The service ...

Get tech news that matters delivered weekly. Join 50,000+ readers. Save $116 on the Samsung Galaxy Watch 8 Classic 46mm LTE, featuring a rotating bezel, cellular connectivity, and advanced health ...

Remote IT jobs have surged in popularity, offering professionals flexible, location-independent work while meeting growing tech support demands. Technical support work from home equips candidates with ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

From resume prep and technical interviews to internships and employer connections, USF’s Bellini College of Artificial Intelligence, Cybersecurity and Computing now has a career advising team to give ...

Every week we ship an email newsletter featuring the region’s most exciting career opportunities. We’ve lovingly called it This Week in Jobs (aka TWIJ). Below is this week’s edition; it’s meant to ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...