Companies can argue that the process delivers consistency and better responsiveness, but in reality, it's designed to: In short, many customer service, sales, and support functions are not ...

When Tiffany White had her Facebook accounts hacked and couldn’t log in, she lost a lot. The Seattle-area entrepreneur spent at least $10,000 on advertising for her ...

Interaction can also be done using an email or online chat service, where customers are able to ask any questions they have about a product or service. Identifying customer needs and wants Online ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...