A Walmart in Dauphin County was robbed earlier this week by a man, who police say carried out a similar robbery at another store in Pennsylvania. Swatara ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

The updating of customer service standards and municipal complaint policies prompted members of Midland council to ensure voices in the community would still be heard loud and clear, but urged ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) -- ...

More than 1,000 employees are based at Bridgeport Center, and it has 100 job openings. “Bridgeport is an area where we really ...

Looking to get in touch with Royal Caribbean Customer Service 1-888-844-1781? This comprehensive guide covers all the ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

(Ravenna Photo) Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.