Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

We recently published a list of The Best and Worst Dow Stocks. In this article, we are going to take a look at where ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Can artificial intelligence (AI) systems capable of autonomous action and decision-making become a reality that augments ...

Market. The global Partner Relationship Management (PRM) market is poised for dynamic growth, expanding from USD 45 billion ...