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ServiceNow debuts customer relationship management platform, new AI tools
ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...
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ServiceNow puts Salesforce in the crosshairs with expanded CRM tools
The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...
Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service
Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...
These Are the CRM Features That Give You the Biggest Bang For Your Buck
Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...
Is Salesforce, Inc. (CRM) the Best Dow Stock?
We recently published a list of The Best and Worst Dow Stocks. In this article, we are going to take a look at where ...
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Zoom and ServiceNow announce integration for enhanced customer service
Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...
2 Reasons to Like VEEV and 1 to Stay Skeptical
Veeva Systems currently trades at $238.50 per share and has shown little upside over the past six months, posting a middling ...
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Salesforce.com (CRM) Exceeds Market Returns: Some Facts to Consider
The latest trading day saw Salesforce.com (CRM) settling at $278.23, representing a +1.78% change from its previous close.
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Partner Relationship Management (PRM) Market to Soar to USD 130 Billion by 2035 as AI and Cloud Platforms Redefine Channel Strategy
The global Partner Relationship Management (PRM) market is poised for dynamic growth, expanding from USD 45 billion in 2025 ...