City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

A new Defense Department pilot program is easing health care headaches for U.S. civilian employees living in Japan. Launched in January, the Pilot ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

In a letter sent to Kennedy on Friday, first shared with CQ Roll Call, the groups voice concerns that purging the center’s staff will impact the administration’s ability to carry out injury ...

A cyberattack at City Schools stole sensitive personal information of thousands of students and district employees, 11 News ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Florida State University and other organizations have stepped up to help students and staff on a number of fronts. Here's ...

Residents of Jefferson and Belmont counties soon will be able to dispose of certain containers and packaging material ...

The Pentagon saw four major staff changes in Defense Secretary Pete ... from the Pentagon’s former Joint Artificial Intelligence Center for allegedly creating a hostile work environment.

Learn how to replace your birth certificate, passport, property deed, licenses, and more in this guide for Los Angeles ...

The active shooting occurred on the day of the "United Against Hate" event that sheds a light on 21-year-old Maura Binkley, a ...