City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

other elected officials — and most importantly the community — is what drives center staff to do its very best. The ENP certification is a professional benchmark for individuals involved in ...