Q1 was another substantial acceleration for ServiceNow AI. The number of Pro Plus deals more than quadrupled year-over-year, including 39 deals with three or more Now Assist products. Average ACV deal ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer en ...

When I founded my change agency 10 years ago, I operated on what I now call gut-based accounting — a vague sense of cash flow but no real ... overhead The CRM passed the test because it served ...

HubSpot's design philosophy centers around ease of use ... allowing for the creation of a highly tailored CRM experience. The platform's Flow Builder is a standout feature, enabling users to create ...

ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle.

Traditional CRM serves as a system of record ending at the front office, putting customer acquisition and retention at risk. ServiceNow CRM is built for an AI-first world, providing personalized and ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Chart Industries Inc (GTLS ... s future prospects and strategic focus on high-growth sectors like data centers and LNG. With a beta of 1.69, InvestingPro metrics indicate the stock tends to ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Boss Energy Ltd. (BOE.AX), with a market capitalization of $606.75 million, reported its first free cash flow quarter in the history of its Honeymoon project during the second quarter of 2025.