Get at the essence of how someone thinks and will fit in at your company.

The community around Meta’s giant new data center in North Louisiana was hit hard by a winter storm and freezing temperatures. How will the power grid hold up once the data center is online? The ...

Let’s get the bad news out of the way: The journalism industry is in crisis. Hundreds of jobs were cut at the Washington Post this week. The good news is that Washington City Paper is here—and we’re ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

Maryland and federal authorities announced Monday that they have shut down three Indian call centers linked to a gold bar scam that stole millions of dollars from American consumers. Authorities said ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Chlamydia pneumoniae—a common bacterium that causes pneumonia and sinus infections—can linger in the eye and brain for years and may aggravate Alzheimer's disease, according to a study from ...

Nvidia has invested $2 billion in AI infrastructure provider CoreWeave, the companies announced. Shares of CoreWeave popped on the news. Nvidia purchased CoreWeave Class A common stock at $87.20 per ...

Monday’s “First Call” has some updates on the Pittsburgh Steelers’ coaching situation. New England has tied a noteworthy Steelers’ historical mark. And we lay out the Penguins’ western road trip, ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Leadership roles require strategy and business sense more than daily operational know-how, ...

Thinking about a job in a call center but don’t have any experience? It’s totally doable. A lot of people get their start in these roles, and it can be a great way to learn new skills. The trick is ...