Home ProtectionLogicMarkAs technology advances at seemingly exponential speed, so do medical alert devices. The best medical ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Viral footage of a YouTuber’s crypto scam hub expose stunt in the Philippines notches 2.7M views, Kakao uncovers 70K scam ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

For now, agents are center stage. But it’s the strength of the supporting cast—especially governance—that will determine ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Tasks like tagging, disposition notes, and summarizing call outcomes can be handled in the background, freeing agents to focus on problem-solving rather than documentation. Decision-making in many ...

Former NFL star John Elway's longtime business partner and former agent has died after reportedly ... Cal Fire responded to a 911 call about a person falling from a golf cart on the 53200 block ...