As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

With Infinitus AI’s new patient-facing voice agent, Zing Health can automate patient calls to do the health-related needs ...

As Swapnil Jain, CEO and co-founder of Observe.AI, told VentureBeat in a recent video call interview ... Observe.AI’s VoiceAI agents are specifically designed for contact centers.

Concerns in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance Call Center, announced the Department of Tourism (DOT). The language is an ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

AI call center technology is AI call center technology is enhancing the customer experience while improving the daily workflow for agents. This article will explore how call center AI is changing ...

How luxury cars, $500,000 bar tabs and a mysterious kidnapping attempt helped investigators unravel the heist of a lifetime.