From the new Business Suite to the Business Data Cloud and the AI apps, everything is to be pre-configured in the cloud.

Oliveira's leadership drives Atento to the forefront of BTO, supported by its CX Consulting division and a strong focus on technology, innovation, operational efficiency, and employee development.MADR ...

Technology is transforming the job market, creating high-demand roles in AI, automation, cybersecurity and renewable energy, ...

Big Data refers to vast and diverse collections of structured, unstructured and semi-structured data that inundate businesses ...

“CRM systems are less about software and more about creating a living map of your customer’s journeys ... and uncover bottlenecks in the purchasing process. In essence, a CRM system ...

Automation is redefining lead generation. The shift from manual to intelligent, data-driven systems provides a pathway to ...

Stop wasting time doing tasks a robot could happen. Put AI agents to work in your business, and watch it grow to new heights.

Customizing this process depends on how your salespeople do their jobs, meaning there's no turnkey solution. To map your CRM's notification features correctly, you need to ask your staff how sales ...

Businesses can enhance their performance significantly by conducting process audits, using automation, improving ...

With 70% of business transformation projects failing, marketing data and technology could hold the key to success.

By Bernard BEMPONG   The digital revolution is rapidly changing the face of industries and businesses have increasingly recognized the need to integrate modern technologies into their operations.