Less than a month out from PegaWorld 25, The Venerable Paul Greenberg and I, aka The CRM Playaz, have our annual pre-conference visit from Founder and CEO Alan Trefler. And we get a taste of what to ...

As customer expectations continue to rise, the ability to adapt quickly and deliver value consistently will define the next ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management to predictive, personalised engagement ...

As the nearly 130-year-old pharmaceutical company consolidated its CRM systems, it cut down on vendor costs and paved the way ...

True RevOps success comes from thoughtfully combining strategic alignment and smart AI integration, reshaping how teams ...

Win more deals by staying present in the flow of a deal. Follow these hacks for connection and relaxation before negotiations.

This technical note describes CRM at a high level and how tax administrations can implement a CRM framework to significantly strengthen revenue outcomes. A tax administration’s primary role is to ...

Creating diagrams that captivate an audience requires a blend of creativity and strategy. Diagrams are powerful tools for ...

IT white papers, webcasts, case studies, and much more - all free to registered TechRepublic members. Boost your understanding of the terms and concepts associated with this high-speed data ...