Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

IBM has evolved the watsonx.data platform to address roadblocks in scaling generative and agent-based AI, especially the need ...

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Master full-funnel marketing with tactics that connect acquisition data to lifetime value, driving smarter decisions and ...

We’re just as likely to share intimate info with a chatbot as we are with a fellow human. It’s a privacy risk.

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Korl's platform works across multiple systems, using multi-agent and multimodal AI to create highly-customized customer messaging.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Traditional CRM serves as a system of record ending at the front office, putting customer acquisition and retention at risk. ServiceNow CRM is built for an AI-first world, providing personalized and ...