Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

IBM has evolved the watsonx.data platform to address roadblocks in scaling generative and agent-based AI, especially the need ...

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...

The use of digital clones of real-life models by the fashion industry raises questions about inclusion, consent and privacy.

Master full-funnel marketing with tactics that connect acquisition data to lifetime value, driving smarter decisions and ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

Salesforce introduces Enterprise General Intelligence framework for guiding more practical conversations in the enterprise.

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

We’re just as likely to share intimate info with a chatbot as we are with a fellow human. It’s a privacy risk.

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...