ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

CRM and AI tools are no longer optional; they’re essential. But they only create value when they are used intentionally. By asking yourself these five questions regularly, you’ll become not only a ...

Tired of limited lookback windows and siloed reports? Use BigQuery for advanced attribution, multi-account aggregation, and ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

Marketers are sitting on untapped martech ROI. Michael Nicolosi of Jellyfish explains that the problem isn’t that they lack ...

Enterprises in Brazil are adopting tools from ServiceNow and its partners for AI integration, process automation and digital ...

It’s no longer just about dashboards and reporting ... Always innovating, Apple combines CRM tools, sentiment analysis, and expert training to provide empathetic, tailored support. And Delta Air Lines ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

If you’ve got a small and straightforward fleet, for instance, then real-time tracking and route optimization help you keep ...