Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Cheap or free CRM solutions help SMBs build relationships and boost sales. Discover affordable CRM software to improve ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

In January 2024, Vidović's team set about creating a customer relationship management system that could ... came to developing a new approach to the CRM, there wasn't a one-size-fits-all solution ...

Both Salesforce and Oracle are formidable forces in the cloud enterprise software market. Which one is a better investment ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience ...