Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience ...

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

LAS VEGAS - ServiceNow (NYSE: NOW), an AI platform for business transformation, has introduced a new AI-powered Customer Relationship Management (CRM) system aimed at delivering seamless end-to ...

LAS VEGAS - ServiceNow (NYSE: NOW), an AI platform for business transformation, has introduced a new AI-powered Customer Relationship Management (CRM) system aimed at delivering seamless end-to-end ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...