Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) industry, has earned two Gold ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

BT Group experienced impressive growth in customer interactions facilitated by Aimee. Aimee handles up to 60,000 customer conversations per week, up from about 30,000 per week just two years ago.

Revenue-Boosting Tactics Revealed Discover game-changing tactics to boost your sales revenue. This article presents key ...

Enlyft's Spring 2025 update introduces AI Datapoints and real-time sales insights, following its Forrester B2B Summit ...

With a vision for sustainable growth, Sun Life Vietnam is accelerating its expansion, digital transformation, and customer ...

Business Productivity Software Market Size Surging demand for cloud-based, AI-driven, and mobile-friendly business productivity software fu ...

In  2025, the companies treating CRM like a back-office contact database are watching how their competitors use it as a front ...

United States, April 28, 2025 -- CloudGain, a stealth-mode AI automation startup founded in 2022, is quietly partnering with private healthcare practices to streamline patient acquisition through ...

NexCOBOT Co., Ltd. a NEXCOM company and provider of robotic solutions, will be exhibiting at the Robotics Summit & Expo, the premier event for robotics developers taking place April 30-May 1, 2025 at ...

Contributor content. The use of roofing CRM platforms marks one of the biggest industry shifts as contractors use the tech to stay organized, offer heightened customer service, and ultimately, drive ...