Both Salesforce and Oracle are formidable forces in the cloud enterprise software market. Which one is a better investment ...

In a world that’s rapidly automating and personalizing processes, having a dedicated tool for managing underwriting may be ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Asana's current focus on workflow management and AI enhancements risks making it indistinguishable from competitors. Read why ...

However, Venki Subramanian, SVP of product management for CX at Freshworks, noted that simplifying CRM software is challenging because ... clear performance thresholds based on industry and use case. ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

3CLogic, providers of a voice-enablement platform for cloud CRMs and service management solutions, today launched Voice AI Hub to help businesses engage with customers and employees through natural, ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based ...