Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your business and get the most out of your investment.

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

As prevalent as mobile advertising has become, one of its more powerful applications remains fairly idle: targeting the customers and prospects in your CRM database. Marketers are quick to build ...

Train operator GNER is investing in customer relationship management (CRM) technology to boost revenues, because it can't buy new trains. The company hoped to extend its East Coast main line rail ...