The AI assistant is meant to help employees, but it will also track their manners during customer interactions.

If a tool-using chatbot is like a single digital worker, these new frameworks are like virtual firms in which dozens of agents, running 24 hours a day, can be organized hierarchically to accomplish a ...

The system will gather data points from employees’ interactions with customers using keywords like “welcome,” “please” and ...

She’d forgotten to do her “nightly kneeling ritual,” and he asked ChatGPT how to properly discipline her. The large language ...