Mahdi and his team found several communication problems. People often didn’t give the chatbots the necessary information to ...

A fully automated call center system designed for scambaiting operations. Keeps unwanted callers trapped in sophisticated hold-time scenarios while allowing scambaiters to act as fake agents.

SmartAgent by Equature automates routine public safety calls, captures structured data, and keeps dispatchers focused on true emergencies. SOUTHFIELD, MI, UNITED ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

In a time when more and more professions are being eliminated by AI, technical trades offer job stability. Now, central Texans looking to enter the construction industry have a place to learn the ...

This project was originally built for El Vocero de Puerto Rico in San Juan, Puerto Rico. The Associated Press and the Knight Lab at Northwestern University collaborated to develop this application as ...

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...