ROCKFORD, Ill.—The Chick-fil-A in a shopping complex was straining under a crush of customers lured by a chicken sandwich deal one recent Friday afternoon. Cars inched along two drive-through ...

Then came the drones: Chick-fil-A hired a drone pilot to record operations at a California restaurant (along with inside surveillance footage), and then ran some of the video through the kind of ...

A Chick-fil-A inside the Burlington Mall, July 26, 2012, Burlington, Mass. Matt Stone/MediaNews Group/Boston Herald via Getty Images Still, people online were swift to chime in on the West Hammond ...