Call any major enterprise’s customer service line and you’re increasingly likely to be met with an uncanny generative ...

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Nelson Repenning is a professor at the MIT Sloan School of Management and director of MIT’s Leadership Center. Donald Kieffer is a senior lecturer at MIT ...

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Human Capital Management lecturer Dr. Laura Dannels writes about what organizations need to do to stay competitive, equitable, and future-ready.

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Boost efficiency with AI workflow automation tools for streamlined processes and improved results in your daily work.