The help desk software market is witnessing significant advancements in 2023, providing businesses with robust solutions to streamline their support operations and enhance customer satisfaction.

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

What does help desk ticket actually mean? Find out inside PCMag's comprehensive tech and computer-related encyclopedia.

How to reduce help desk costs Provided byIT service and support organisations can represent up to 10 percent of an IT organisation's operating budget.

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the ...