From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The Help Desk is closed on all observed holidays per the university calendar. After-hours help desk An after-hours help desk provides support for Elearning issues when the on-campus help desk is ...