Numara Software expanded its reach into the service desk management space last month when it bought UniPress Software, maker of FootPrints, a Web-based service desk automation product.

A major Defense Information Systems Agency program is serving as a transformational change agent for the U.S. Defense Department by blazing a path toward the much desired network-centric method of ...

Navy Enterprise Service Desk: Modernizing Navy Services With Advanced Cloud-Based AI How the Navy Enterprise Service Desk Has Modernized Customer Service, Allowed Personnel to Remain Mission Focused ...