From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...