Global master data management has become a critical enabler for enterprises adopting the global business services operating model.

For those teams, a new Service Management as a Service (SMaaS) model is bringing people, processes and technology together. In a recent webinar hosted by CDW, experts shared how SMaaS works and how it ...

A federated data model enables you to fully integrate critical service and infrastructure management applications and break down the traditional functional silos that often exist within an IT ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

There are also new tools for building agents, intended to help enterprises automate the ingestion and cleaning of data, and generation of data pipelines.