Salesforce, today, announced the launch of its next-generation field service management product, Salesforce Field Service, in a move to help address the challenges related to COVID in field service.

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians. The artificial ...

Salesforce on Tuesday announced a series of updates to Field Service, its platform for dispatching and managing field service technicians. Field Service is one of Salesforce's fastest-growing product ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today detailed the next generation of Salesforce Field Service ...

Get the latest federal technology news delivered to your inbox. As organizations recognize the important role of field services such as repairs and maintenance in delivering exceptional service, there ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today ...

Customer relationship management software giant Salesforce.com Inc. said today it will buy ClickSoftware Technologies Ltd. for $1.35 billion in cash and stock. ClickSoftware sells what’s called field ...