SAP is pushing its Customer Engagement and Commerce suite as a way firms can take advantage of technologies for sales and marketing across all their digital channels.

SAP The SAP Customer Service has the advantage that is often bundled into a more comprehensive SAP licensing deal, making it attractive to some clients.

Henkel cleaned up its customer claims handling after developing an AI automation system in conjunction with SAP.

Read our SAP CRM review to learn about its pricing, features, and more. Discover how SAP’s CRM can benefit large enterprises with complex needs and robust customer relationship management ...

The company embarked on a big SAP customer service system implementation, the impact of which wasn't, in fact, greater efficiency but rather a loss of 6,500 customers.

SAP Sovereign Cloud On-Site “delivers the highest levels of data, operational, technical, and legal sovereignty.” ...

“While widespread exploitation has not yet been reported,” Germany-based SecurityBridge said in a blog on Thursday, it has ...