Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle's end-to-end cloud customer ...

In order to further help organizations enhance the on location customer experience, Oracle has also introduced new field service capabilities within the Oracle Service Cloud.

Oracle announced plans to acquire TOA Technologies, a provider of field service SaaS solutions.

As part of the agreement, AT&T will also implement Oracle’s Field Service Cloud application to optimize scheduling and dispatching for its more than 70,000 field technicians. With OFSC, AT&T ...

The goal is to streamline the way field service organizations deliver service and simplify how they use data to make critical business decisions.

With Oracle Service Cloud, “our local field service branch in Chicago now has access to the same customer data that a customer service agent in our Pella Iowa corporate contact center sees.

Oracle is the latest cloud provider to be added to the AT&T NetBond for Cloud ecosystem. The NetBond service provides dedicated connectivity to cloud platforms for enterprise customers.

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care.