HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise ...

NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement “iQor is dedicated to putting our employees at the forefront,” said Loren Dennis, Senior Vice ...

Infused with AI capabilities, NICE’s CXone WEM is recognized for its focus on the agent experience across digital and voice channels and its commitment to CX innovation NICE CXone’s workforce ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

Alteram transitions from manual processes with NICE WFM to improve agent scheduling and call volume forecasting Alteram previously relied on a heavily manual process for agent scheduling and call ...

NICE Systems (NASDAQ: NICE) today announced it is helping Air China streamline its service operations in order to enhance efficiency across its five contact centers. The leading Chinese airline ...

The "2018-2019 Workforce Management Product and Market Report" report has been added to ResearchAndMarkets.com's offering. It is expected that the WFM sector will continue to grow at a strong rate for ...