For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt -- Personalizing the library via research consultations / Iris ...

By Bob Arnold  Wesson Public Library (WPL) isn’t just about books, but rather community service, Marilyn Britt, its librarian ...

Reference & User Services Quarterly (RUSQ) is the official journal of the Reference and User Services Association of the American Library Association. The purpose of RUSQ is to disseminate information ...

Our professional librarians, who have backgrounds in library science and law, are available to: Help locate books, articles, and other materials; Advise in the development of effective research ...

This article presents a description of a telephone reference service and the reference materials used in answering patrons' queries. The discussion focuses on the application of the experience of ...

The fall semester may be over, but Intersession at UMass Lowell is just around the corner! Whether you’re a student or a faculty member, the UMass Lowell Library staff is ready to help answer ...

Happy 2025, everyone! It’s a new year and Intersession at UMass Lowell is under way. Whether you’re a student or a faculty member, the UML Library staff is ready to help answer questions and connect ...