The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates.

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.

Microsoft has included Facebook Messenger as an expansive and configurable option for service teams that want to offer support to their customers through Dynamics 365 Customer Service.

HOW DYNAMICS 365 CUSTOMER SERVICE HELPS. By setting up an email response address and a portal for self-reporting, all reporting was now captured in one central location.

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers.

The power of the American Customer Satisfaction Index is now running on Microsoft Dynamics 365 to give banks deeper insight into customer experiences.

What clearly needed to happen at VicRoads was a Customer Management System that could properly engage and manage customer interactions, tackle case management and handle workflow across all VicRoads’ ...

The company was able to build a robust customer service system, with more availability and flexibility to develop other solutions in the future, in addition to maintaining what is highly precious to ...