Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud. The move comes a week after the San ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

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Salesforce wants to get everyone talking. New voice capabilities are at the center of announcements to open its annual Dreamforce conference today. Most notable is the integration of telephony ...

Retail giant Gap has created a Salesforce centre of excellence and is implementing Service Cloud to enable better customer care. Retail giant Gap Inc. - the corporation that owns brands that include ...

Salesforce has announced some new Internet of Things (IoT) capabilities for its Service Cloud console to enable companies to automate requests for sending out customer service representatives.

Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

Retailer John Lewis and Partners is currently running the biggest deployment of Salesforce’s redesigned Lightning CRM application, with the new system directly boosting its net promoter score (NPS) by ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...