A new Hotels.com survey finds that more than half of hotels feel pressured to roll out flashy technology. Here’s what that ...

A hotel that asks guests to check in past 4 p.m. and vacate the room before 10 a.m. could spell trouble. Here's everything you need to know about this red flag.

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest. Accor, ...

Seasoned international travelers are familiar with the ins and outs of checking into a European hotel. After a long flight, you walk up to the concierge, give them your reservation information and ...