eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...

eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...