What consumers want most is consistency. Here’s how to ensure your customer service AI is helping—not hurting—your business. The Fast Company Executive Board is a private, fee-based network of ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced the launch of several new capabilities across the PagerDuty Operations ...

KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions — including financing, ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...

Rocket CRM has announced an expansion of its workflow intelligence features, enhancing its CRM automation system to better support businesses in managing the entire customer lifecycle. This ...

To any Star Wars fan, that line should be instantly familiar. Hearing it, they’ll recall the moment Obi-Wan Kenobi, Luke Skywalker, Han Solo, and Chewbacca lay eyes on the Death Star. From a distance, ...

There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.