Opinions expressed by Entrepreneur contributors are their own. Customer relationship management (CRM) has been an effective tool for managing interactions with customers and prospects of course, with ...

Management maintained a confident and steady tone, emphasizing business diversity, innovation, and strong execution. Phrases such as "I feel good about the upside," "future is very bright," and "the ...

Customer Relationship Management (CRM) systems, the cornerstone of today’s businesses, have been rapidly evolving to offer powerful features and tools. With the infusion of artificial intelligence, ...

When implementing a CRM, a number of challenges can arise that hinder its success. In fact, respected researchers suggest that up to 70% of CRM implementations may fail to meet expectations. Despite ...

While CRM systems have been around for a long time now, choosing the right CRM platform–as well as implementing it–can still be tricky. Choose the wrong system or make a mistake in how you deploy it ...

Management buy-in, employee training, the pain-in-the-behind factor, or (sadly) vendors who didn’t get your CRM needs. Check this list to see if your CRM rig has room for improvement. By far the ...