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When implementing a CRM, a number of challenges can arise that hinder its success. In fact, respected researchers suggest that up to 70% of CRM implementations may fail to meet expectations. Despite ...

While CRM systems have been around for a long time now, choosing the right CRM platform–as well as implementing it–can still be tricky. Choose the wrong system or make a mistake in how you deploy it ...

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Management buy-in, employee training, the pain-in-the-behind factor, or (sadly) vendors who didn’t get your CRM needs. Check this list to see if your CRM rig has room for improvement. By far the ...