Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Over the past 12 months, a largely unknown bootstrapped Canadian SaaS company has quietly facilitated 38 million connections for its customers. This staggering achievement has accelerated the growth ...

Add Yahoo as a preferred source to see more of our stories on Google. While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...