As a chief people officer and leadership and communication expert, I’m passionate about—some might say obsessed with—clear, kind, effective communication. But one of the most powerful tools in my ...

Panic mode can set off the impulse to fill silence with an onslaught of words, to explain, extrapolate and defend your brand when you're hit with a PR crisis.

You may think the more you say, the more knowledgeable you sound. Wrong. That's how you lose the room. I watch leaders pile on stories, data and examples, convinced that more words equals impact. Then ...