As companies worldwide face an ongoing challenge staffing their contact centers and sales departments, JOBehaviors, a pre-employment behavioral assessments provider, is offering Call Center Customer ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...