To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

Effective communication supports long-term success. Marketers can use predictive data to find the right message at the right time. This precision maximizes engagement, allowing campaigns to get better ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Throughout my journey leading Digitate, I've witnessed a profound transformation that's reshaping enterprise IT in a fundamental and value-enhancing way. While consumer AI applications naturally ...

It’s not new news. In the dynamic landscape of field service, technology, and innovation are pivotal. But let’s focus less on the direct benefit technology adoption has on your pocketbook and more on ...

Through a new partnership with automotiveMastermind, Volkswagen dealerships can now use both the company’s behavioral analytics and marketing automation in efforts to increase store sales and customer ...