TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...
According to the J.D. Power 2023 U.S. Customer Service Index (CSI) Study, SM released today, satisfaction with the service experience declines 2 points to 846 (on a 1,000-point scale) in this year’s ...
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